Customer Care

We love connecting with our customers! If you have questions about what yarns would work best for your project or would like more information about our products and practices, feel free to send us a message! You can use the submission form on our contact page or email us directly at

Wholesale Inquiries

If you are interested in carrying our yarn in your shop, we would love to work with you! For inquiries about wholesale orders, send us a message at and we would be happy to help you!

Yarn Care

Caring for Your Natural Yarn

We love working with natural fibers and we think you will too. Natural yarns require care to keep them looking amazing, but if you care for them correctly, your projects will last a really long time! Always wash wool and alpaca in cool water without agitation. You can use a lanolin-based wool wash such as Eucalan or Soak to help recondition your wool. Always lay your projects flat to dry, never put a wool garment in the dryer (unless you want felt). Alpaca and Angora blend yarns have a tendency to pill because of the nature of the fiber. This is normal and these pills are easily removed with a sweater comb. 

Preparing To Use Your Yarn

All Coates & Co. Fiber yarns are tied in skeins and must be wound into a ball or cake prior to using. Please wind your yarn with care to prevent breaks or unwanted brushing. Alpaca blends are a little more fragile and require a little extra care during winding to ensure a beautiful product!